Our proprietary award search technology is so powerful it searches 56 airlines and 100 routings in one fell swoop. You would have to sit on the phone with a phone agent for hours or manually check 17 different airline websites to duplicate our unprecedented search capacity.
Stop being misled by airline and credit card phone agents. It’s not their fault though – these people are poorly trained. When they tell you there’s no award space, or that your preferred dates require 200, 300 or even 500% more miles, don’t be fooled! It’s just another way to have you over-spend while wasting hours of your time. And equally troubling, is that airline websites often restrict access to some of their best redemption partners and routing options as well.
Pricing and Process
Q: What happens if you’re unable to find an award for me? How much do you charge for your time?
A: $0.00. That’s right, if we can’t successfully find an award that meets our mutually agreed upon parameters, we won’t charge you a penny!
Q: What forms of payment do you accept?
A: We accept credit cards and checks. Paying by credit card will incur a 2.7% service fee.
Q: What happens if I make a voluntarily change to my flight(s)?
A: All voluntary changes are subject to a $75 fee per person, per direction from Book Your Award. In many cases, the airlines will also impose a change fee, which generally ranges from $125 to $250 per person. There also may be difference in taxes charged.
Q: Can I use my miles to upgrade a paid ticket?
A: We do not offer an upgrade service. You will need to contact whichever airline you have mileage with directly.
Q: What are airline taxes and fees, and why do I have to pay them on my free award ticket?
A: Airline taxes and fees cover three main expenses. The first two are federal and airport taxes. For example, all flights coming into or out of the United States are subject $5.60 “9-11 Security Fee.” Each airport and country around the world have varying taxes they levy on passengers, regardless of whether or not it’s bundled into the ticket price. In the case of award tickets, because there is no charge for the ticket itself, they have to collect these fees separately.
The last expense they cover are “fuel costs.” These fuel surcharges are the only one of these costs that vary from airline to airline. Some, like British Airways can charge as much as $600 per person, each way! Others, like United charge virtually nothing – less than $10.00. Unfortunately, none of these taxes and fees are avoidable. When we book your award flights, to ensure the highest levels of security, we pre-pay these fees on your behalf and then add them to our invoice at the end. Don’t worry though, they won’t come as a surprise; we will notify you of all applicable out-of-pocket expenses as part of our final proposal to you before completing your award booking.